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Ordering Information
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We use a 2-step order process since most orders include custom work and options.
- Please ensure that full contact information and measurements are included, and that all areas on the order form are complete.
- On receipt of your order, we open a file, respond to questions and provide an invoice/estimate including shipping costs for your approval. (Allow 2 days) (E-mail correspondence is preferred when assisting with design, fabrics and colour choices).
- When the invoice/estimate meets your approval, confirm that shipping and all other information is correct. Payment is required in advance. Record your payment information and fax/send the invoice back.
- Once payment has been received your costume will be scheduled for production and you will receive notice of receipt of payment and an estimated completion date.
Use one form per costume please.
For custom designs, do not shade or colour the sketches if you are faxing them (the sketch comes out black). Use our "paint by number system" to indicate the fabric choices on the sketch with numbers.
Changes cannot be made on orders already in production.
All prices are in Canadian Dollars. We accept cheques, money orders, Visa, Mastercard and American Express. Cheques should be made payable to Illusion.
There is a $10.00 fee for cheques that must be reprocessed.
Fabric
The current selection is available on our web page. Fabric sample packages containing samples of approximately 120 different fabrics are available for purchase for $15.00 Canadian plus shipping. To order, email us with your Name, Sport, Competitive Level, Club, Shipping Address and Phone Number. An invoice will be prepared and e-mailed to you for approval.
Our fabric inventory is always changing as we are constantly working to bring you the newest fabrics. If one of your choices is no longer available, we will suggest alternates.
Volume Discounts
Volume discounts are available on quantity orders of the same style and fabric combination as follows:
- 5% for 10 or more
- 10% for 25 or more
- 15% for 40 or more
- 20% for 60 or more
Customer Service
We have a toll free number 1-866-Gym-Suit for requesting information and for stock orders. Costume orders must be made on the order form, which can be sent by e-mail, fax or mail.
Production Times
Costume and Training Wear production times vary depending on the season and range from 3 to 10 weeks. January, February and March are our busiest months. Inquire to find the current turn around time. Costumes are scheduled for production, once the order has been finalized and payment has been received. At this time you will receive confirmation of receipt and an estimated completion date.
Delivery
Canadian and U.S. orders are shipped by Express Post. Overseas orders are shipped by Registered Air Parcel Post. UPS Express service is available by special request. Shipping and Handling charges will be included in your invoice. Illusion is not responsible for additional duty/import taxes.
Returns
Toe Shoes and packaged appliqués can be returned within 30 days of delivery, if unused. No refunds and exchanges on Fabrics, Apparatus Tape or Cut Sequin and Trims. Illusion costumes are made to your specifications and cannot be returned or exchanged. We take pride in our ability to create a perfect fit and will work with you to achieve this. There is no charge for alterations required at fitting, as long as the provided measurements were correct. Shipping charges must accompany requests for alterations.
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